Shipping policy

Shipping Policy

Effective Date: September 17, 2026

Thank you for shopping with More Than Games. This Shipping Policy explains our processing times, delivery estimates, shipping charges, tracking procedures, and how to report delivery problems.

1. Shipping Area

More Than Games currently ships to eligible addresses within the United States only.

We do not currently offer international shipping.

2. Order Processing

In-stock orders are generally processed within:

1–3 business days

Business days are Monday through Friday, excluding federal holidays.

Processing time begins after:

  • The order has been successfully submitted.

  • Payment has been authorized.

  • Any required fraud or address verification has been completed.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Processing time is separate from carrier transit time.

3. Estimated Delivery Time

After an in-stock order has been processed and transferred to the shipping carrier, estimated transit time is generally:

5–7 business days

The estimated total delivery timeframe for an in-stock order is therefore:

6–10 business days

Delivery estimates are not guaranteed arrival dates. Carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

4. Shipping Charges

Available shipping methods and applicable charges will be displayed during checkout before payment is completed.

When free shipping is offered, the applicable conditions will be clearly displayed on the website or during checkout.

Promotional or free-shipping offers may:

  • Apply only to eligible U.S. addresses.

  • Require a minimum purchase amount.

  • Exclude certain oversized or specially handled products.

  • Be available for a limited time.

The shipping amount displayed during checkout is the amount applicable to the order unless a material error is identified.

5. Preorders and Presale Products

Preorder and presale products are not available for immediate shipment.

The normal processing period begins after the preorder product becomes available for fulfillment.

Release and availability dates may change based on information from manufacturers, publishers, suppliers, or distributors.

After preorder inventory becomes available:

  • Processing generally takes 1–3 business days.

  • Estimated transit generally takes 5–7 business days.

Preorders are also governed by our Pre-Sale Policy and any product-specific conditions disclosed before purchase.

6. Orders Containing In-Stock and Preorder Products

When an order contains both in-stock and preorder products, the order may be held until all products are available.

Products may also be shipped separately when appropriate.

If you need an in-stock product without waiting for a preorder release, we recommend placing it in a separate order.

You will not be charged an additional standard shipping fee when More Than Games chooses to divide an eligible order into multiple shipments.

7. Shipping Confirmation and Tracking

When tracking is available, you will generally receive a shipping-confirmation email after your order has been prepared for shipment.

The email may include:

  • The carrier’s name

  • A tracking number

  • A tracking link

  • Shipment information

A shipping label may be created before the carrier completes its first physical scan. Tracking information may take time to update after you receive the confirmation email.

Please allow up to 48 hours for tracking activity to appear.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, verify:

  • Recipient’s full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Telephone number

  • Email address

More Than Games is not responsible for delivery problems caused by incomplete or incorrect information provided by the customer.

9. Address Changes

If you need to request an address change, contact us immediately at:

support@morethangamez.com

Include your order number and the correct shipping address.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after an order enters processing or shipment.

For security reasons, a major address change may require cancellation and placement of a new order.

Once a shipment is in the carrier’s possession, address changes may not be possible.

10. Delivery Delays

Orders may be delayed because of:

  • Severe weather

  • Carrier disruptions

  • Holidays

  • High shipping volume

  • Transportation interruptions

  • Incorrect or incomplete addresses

  • Payment or fraud verification

  • Manufacturer or distributor delays

  • Events outside our reasonable control

A delay does not automatically mean that an order is lost.

If tracking has not updated for several business days, contact us so we can review the available shipment information.

11. Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location, including entrances, side doors, garages, mail areas, and secure parcel locations.

  3. Ask household members, neighbors, reception staff, or building management whether they accepted the package.

  4. Allow until the end of the delivery day because carriers sometimes update tracking before completing delivery.

  5. Contact the shipping carrier for available delivery details.

  6. Contact More Than Games if the package remains missing.

We will review the order and available carrier information. Any replacement or refund will depend on the carrier investigation, order circumstances, and applicable law.

12. Lost Packages

If tracking indicates that a shipment may be lost in transit, contact:

support@morethangamez.com

Include:

  • Your full name

  • Order number

  • Tracking number

  • Description of the issue

We may contact the carrier or require a carrier investigation before providing a resolution.

For an eligible carrier-confirmed lost shipment, we will provide an appropriate resolution, which may include a replacement or refund.

13. Damaged Packages

Inspect your package promptly after delivery.

If an order arrives damaged, contact us as soon as possible and include:

  • Your full name

  • Order number

  • Tracking number

  • A description of the damage

  • Photographs of the shipping box

  • Photographs of the shipping label

  • Photographs of the internal packaging

  • Photographs of the damaged product

Keep the product, shipping box, and all packaging materials until we complete our review.

Do not open, discard, alter, or return a damaged product unless instructed to do so.

For an eligible verified claim, we will provide an appropriate resolution in accordance with our Refund and Return Policy.

14. Incorrect Products

If you receive a product different from the one ordered, contact us promptly.

Do not open or alter the product.

Include your order number and clear photographs of the product, packaging, and shipping label. After confirming the issue, we will provide return, replacement, or refund instructions.

More Than Games will cover reasonable return-shipping costs when the incorrect product was supplied because of our error.

15. Multiple Packages

Products from the same order may occasionally ship separately.

If an order is divided into multiple shipments:

  • You may receive more than one tracking number.

  • Packages may arrive on different days.

  • Tracking updates may appear at different times.

A partially delivered order does not necessarily mean that products are missing. Review all tracking numbers included in your shipping confirmation.

16. Shipping Restrictions

Certain products or destinations may be subject to carrier, legal, manufacturer, or operational shipping restrictions.

If we cannot ship an order to the address provided, we will contact you and provide an appropriate resolution, which may include order cancellation and a refund.

17. Order Changes and Cancellations

Contact us as soon as possible if you need to request an order change or cancellation.

We will make reasonable efforts to accommodate the request, but changes and cancellations cannot be guaranteed after an order enters processing, packing, or shipment.

After an order has shipped, any eligible return must follow our Refund and Return Policy.

18. Returns

Do not ship a product back without authorization.

Before returning a product, review our Refund and Return Policy and contact:

support@morethangamez.com

Return-shipping responsibility depends on the reason for the return:

  • More Than Games will cover reasonable return shipping for an eligible damaged, defective, or incorrect product resulting from our error.

  • Customers are responsible for return shipping for eligible preference-based or change-of-mind returns unless applicable law requires otherwise.

19. Contact Us

For questions about shipping, tracking, delivery, or an existing order, contact:

More Than Games
4901 E Silver Springs Blvd, Ste 703-704
Ocala, FL 34470
United States

Email: support@morethangamez.com
Phone: +1 (352) 355-1577