Shipping policy

At More Than Games, we are committed to providing clear and reliable shipping information. This Shipping Policy explains our processing times, estimated transit times, delivery area, tracking, and procedures for shipping-related issues.

1. Shipping Area

More Than Games currently offers domestic shipping within the United States only.

At this time, we do not offer international shipping.

Orders placed with a delivery address outside the United States cannot be fulfilled and may be canceled and refunded.

2. Order Processing Time

Orders are typically processed within:

1–3 business days

Processing time begins after your order has been successfully placed and payment has been authorized.

Business days are Monday through Friday, excluding applicable federal holidays.

Processing includes order verification, preparation, packaging, and transfer to the shipping carrier.

3. Estimated Transit Time

After your order has been processed and handed over to the carrier, estimated transit time is:

5–7 business days

Therefore, the estimated total timeframe from placing an order to delivery is generally:

Processing: 1–3 business days
Transit: 5–7 business days
Estimated Total: approximately 6–10 business days

These timeframes are estimates and are not guaranteed delivery dates.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

The amount may depend on the order, shipping method, destination, or any shipping promotion available at the time of purchase.

Customers will have an opportunity to review applicable shipping costs before submitting their order.

5. Order Confirmation

After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.

Please review your:

Products and quantities.
Shipping address.
Contact information.
Order total.

If you notice an error, contact us at support@morethangamez.com as soon as possible.

6. Tracking Information

When tracking is available, tracking information will be provided after your order has shipped.

Please note that a tracking number may be created before the carrier performs its first physical scan.

It may therefore take some time after receiving your shipping confirmation for tracking information to begin showing movement.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify your:

Street address.
Apartment, suite, or unit number.
City.
State.
ZIP code.

If you discover an address error after placing your order, contact us immediately.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

8. Delivery Delays

Although our estimated transit time is 5–7 business days, occasional delays may occur because of circumstances outside our reasonable control, including:

Severe weather.
Carrier disruptions.
Holiday shipping volumes.
Transportation delays.
Incorrect or incomplete addresses.
Natural disasters or other unexpected events.

If your package is significantly delayed, please contact us so we can review the available tracking information.

9. Pre-Orders & Pre-Sale Products

Products identified as pre-order or pre-sale do not follow the normal 1–3 business day processing timeframe until the applicable inventory becomes available for fulfillment.

Estimated release dates may change based on information from manufacturers, publishers, distributors, or suppliers.

Once an eligible pre-order becomes available and enters normal fulfillment, the applicable processing and shipping procedures will begin.

Please review our Pre-Sale Policy and the applicable product page before purchasing a pre-order item.

10. Lost Packages

If tracking indicates that your package may have been lost in transit or the shipment has experienced an unusually long delay, contact us at:

support@morethangamez.com

Please include your order number and any relevant tracking information.

We will review the shipment information and, where appropriate, work with the applicable carrier to determine the status of the package.

For a verified lost shipment, we will provide an appropriate resolution in accordance with our policies and applicable law.

11. Damaged Packages

Please inspect your order after delivery.

If your order arrives damaged, contact us promptly and provide:

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the shipping packaging.
Photographs of the shipping label when requested.

Please retain the product and packaging while we review your claim.

12. Packages Marked as Delivered

If tracking shows Delivered but you cannot locate your package, we recommend checking:

Around the delivery location.
With household members.
With neighbors where appropriate.
Mailrooms, reception desks, parcel lockers, or other designated delivery areas.
The carrier's tracking information for delivery notes.

If you still cannot locate the package, contact us with your order number and tracking information so we can review the situation.

13. Returned-to-Sender Packages

A package may be returned to us because of an incomplete or incorrect address, unsuccessful delivery attempts, or other carrier-related reasons.

If a package is returned to More Than Games, please contact us to discuss the available options.

Additional shipping charges may apply when reshipment is required because of an incorrect address provided by the customer, where permitted by applicable law.

14. Domestic Shipping Only

For clarity, our current shipping service is:

Shipping destination: United States only
Order processing: 1–3 business days
Estimated transit: 5–7 business days
Estimated total: 6–10 business days

We currently do not ship internationally.