Payment Information

Effective Date: September 17, 2026

More Than Games is committed to providing a secure and straightforward checkout experience. This page explains how payments, charges, verification, taxes, and refunds are handled.

Accepted Payment Methods

The payment methods currently available for your order will be displayed during checkout.

Available options may vary depending on:

Your device
Billing address
Order amount
Payment provider
Checkout eligibility

Only use a payment method that you are legally authorized to use.

Payment Currency

All prices and payments are processed in United States dollars (USD) unless otherwise stated during checkout.

If your payment method uses another currency, your financial institution may apply currency-conversion rates or additional fees. More Than Games does not control these charges.

Secure Checkout

Payments are processed through Shopify and authorized third-party payment providers.

More Than Games generally does not directly store complete payment-card numbers, PINs, or card security codes.

Payment information is transmitted and processed using security measures provided by our ecommerce and payment-processing partners.

Payment Authorization

When you submit an order, your payment provider may authorize or charge the order amount.

A payment authorization confirms that funds or credit are available, but it does not necessarily mean that the order has been finally accepted or shipped.

Some banks may temporarily display an authorization as a pending transaction. The time required to release or finalize a pending authorization is controlled by your financial institution.

Preorder Payments

Unless otherwise stated during checkout, payment for preorder and presale products is generally collected when the order is placed.

Release dates and product allocations may change. Preorder purchases are also governed by our Pre-Sale Policy and any product-specific conditions disclosed before purchase.

If More Than Games cancels a paid preorder because the product cannot be supplied, the applicable amount will be refunded to the original payment method.

Billing Information

Customers must provide complete and accurate billing information, including:

Cardholder or account holder’s name
Billing address
Postal code
Contact information
Payment details requested during checkout

Incorrect or incomplete billing information may result in a payment failure, order delay, or cancellation.

Payment Verification

Orders may be reviewed to protect customers and More Than Games from fraud or unauthorized transactions.

We may request additional verification when an order contains:

A billing and shipping address mismatch
Unusually high quantities or order values
Multiple unsuccessful payment attempts
Payment information that cannot be verified
Other indicators of potential fraud or unauthorized activity

Verification does not guarantee that an order will be accepted.

Failed or Declined Payments

A payment may be declined because of:

Incorrect payment information
Insufficient funds or available credit
An incorrect billing address
Bank security restrictions
An expired payment method
Fraud-prevention controls
A payment-provider error

If a payment is declined, verify the information entered or contact your bank or payment provider.

More Than Games may not receive the specific reason for a decline.

Duplicate or Pending Charges

A failed or repeated checkout attempt may create a temporary pending authorization.

Pending authorizations are not always completed charges. Your financial institution determines how long they remain visible.

If you believe you were charged more than once for the same completed order, contact us with:

Your full name
Order number
Date and amount of the transactions
The last four digits of the payment card, if applicable

Do not send complete card numbers or security codes by email.

Prices and Taxes

Product prices are displayed on the website and may change without notice.

Applicable sales tax and shipping charges will be calculated and displayed during checkout before payment is completed.

The total shown in your order confirmation is the amount associated with the submitted order, subject to correction of material pricing or listing errors as permitted by law.

Promotional Codes

Promotional codes must be entered during checkout before the order is submitted.

Unless otherwise stated:

Only one promotional code may be used per order.
Codes cannot be applied after an order is completed.
Codes have no cash value.
Codes may be limited to eligible products or customers.
Expired codes will not be accepted.
Promotional offers may not be combined.

Order Confirmation

After a successful checkout, you should receive an order-confirmation email at the address provided.

Review the confirmation carefully and contact us immediately if you notice an error.

An order confirmation acknowledges receipt of your order but does not guarantee final acceptance, product availability, or preorder allocation.

Refunds

Approved refunds are issued to the original payment method.

More Than Games generally initiates an approved refund within 5–10 business days after approval or after an eligible return has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account.

Refund eligibility is governed by our Refund and Return Policy, Pre-Sale Policy, and applicable product-specific terms.

Chargebacks and Payment Disputes

If you do not recognize a charge or believe there is a problem with an order, contact us first so we can review the issue.

Submitting a false or fraudulent payment dispute may delay resolution and may result in restrictions on future purchases.

Nothing in this section limits your lawful rights with your bank, payment provider, or card issuer.

Payment Security

To help protect your account:

Use a secure and private internet connection.
Keep passwords confidential.
Review your billing and shipping information carefully.
Do not send payment credentials by email.
Contact us promptly if you suspect unauthorized account activity.

Contact Us

For questions about a payment, charge, refund, or order, contact:

More Than Games
4901 E Silver Springs Blvd, Ste 703-704
Ocala, FL 34470
United States

Email: support@morethangamez.com
Phone: +1 (352) 355-1577