Effective Date: August 06, 2026
At More Than Games, we offer select upcoming trading card games, collectibles, sealed products, and other merchandise for pre-order before their official release or expected availability date.
This policy explains how pre-orders are handled, including payment, estimated release dates, shipping, cancellations, allocations, and refunds.
1. What Is a Pre-Order?
A pre-order or pre-sale product is an item offered for purchase before it is available for regular fulfillment.
Pre-order products will be identified on the applicable product page through wording such as:
Pre-Order, Pre-Sale, Coming Soon, or an expected release date.
By purchasing a pre-order product, you acknowledge that it is not currently available for immediate shipment.
2. Estimated Release Dates
Any release or availability date displayed on our website is based on information available to us from manufacturers, publishers, distributors, or suppliers.
Release dates may change.
More Than Games does not control manufacturer or distributor release schedules and cannot guarantee that an estimated release date will remain unchanged.
If we receive updated information regarding a significant release delay, we may update the product page or communicate relevant information to affected customers.
3. Payment for Pre-Orders
Unless otherwise stated during checkout, payment for a pre-order is generally collected when the order is placed.
Your order confirmation serves as confirmation that we received your order. It does not guarantee a particular manufacturer allocation where supply is outside our control.
Any applicable taxes and shipping charges will be displayed during checkout.
4. Pre-Order Processing & Shipping
Our standard shipping timeframe is:
Order Processing: 1–3 business days
Estimated Transit: 5–7 business days
Shipping Area: United States only
However, the normal 1–3 business day processing period does not begin for a pre-order product until the product becomes available for fulfillment.
Once inventory is available and the product is eligible to ship, we will prepare the order for shipment.
After shipment, estimated transit time is generally 5–7 business days.
5. Orders Containing Pre-Order and In-Stock Products
If you purchase both in-stock and pre-order products in the same order, fulfillment may depend on how the order is structured and the availability of the products.
The entire order may be held until all products are available, or products may be shipped separately where applicable.
If you need an in-stock product without waiting for a pre-order release, we recommend placing it as a separate order.
6. Release-Date Changes & Delays
Manufacturers, publishers, suppliers, and distributors may postpone or modify release dates for reasons outside our control.
A release-date change does not automatically mean that the pre-order has been canceled.
If a product is delayed, your order will generally remain active and will be fulfilled when the applicable inventory becomes available.
7. Product Allocations
Trading card and collectible releases can sometimes be subject to limited manufacturer or distributor allocations.
Although we aim to fulfill accepted pre-orders, circumstances outside our control may result in receiving less inventory than anticipated.
If an allocation prevents us from fulfilling all or part of your order, we will provide an appropriate resolution for the affected product, which may include a full refund to the original payment method.
We will not substitute a different product without your agreement.
8. Pre-Order Cancellations
If you would like to cancel a pre-order, contact us as soon as possible at:
Please include your order number and the product you wish to cancel.
We will review the status of the order and let you know whether cancellation is still possible.
Once a pre-order has entered processing, packing, or shipment, cancellation may no longer be available. If applicable, the order may instead be subject to our Refund & Return Policy after delivery.
Any product-specific cancellation restrictions will be clearly disclosed before purchase where applicable.
9. Cancellation by More Than Games
In some circumstances, More Than Games may need to cancel a pre-order because of:
- Manufacturer cancellation.
- Distributor allocation.
- Product discontinuation.
- Inability to obtain inventory.
- Material listing or pricing errors.
- Payment or fraud-prevention issues.
- Other circumstances preventing fulfillment.
If we cancel a paid pre-order because we cannot supply the product, the applicable amount will be refunded to the original payment method.
10. Refunds for Canceled Pre-Orders
When a pre-order cancellation qualifies for a refund, the refund will generally be issued to the original payment method.
After we process the refund, please allow approximately 5–10 business days for it to appear in your account, depending on your bank, card issuer, or payment provider.
More Than Games does not control your financial institution's processing time.
11. Price Changes After Ordering
Once an accepted pre-order has been placed at the displayed price, later changes to the regular website price generally do not change the price of that existing order, except where there is an obvious pricing error or another adjustment is required or permitted by applicable law.
Likewise, a later promotional price does not automatically entitle an earlier order to a price adjustment unless we specifically offer one.
12. Product Images & Packaging
Pre-release product images may sometimes be preliminary images supplied before the final product becomes available.
Manufacturers may change:
- Packaging.
- Artwork.
- Promotional graphics.
- Product presentation.
- Minor design elements.
The final product may therefore look somewhat different from early promotional images.
Material changes to the actual product will be handled as appropriate based on the circumstances and applicable law.
13. Trading Card Contents
Many TCG and collectible products contain randomized contents.
Purchasing a pre-order does not guarantee a specific card, rarity, autograph, parallel, serialized card, chase card, pull rate, or monetary value unless expressly guaranteed by the manufacturer.
Randomized contents are not considered defective merely because a customer does not receive a desired card.
14. Address Changes
Customers are responsible for providing an accurate shipping address.
If your address changes before your pre-order ships, contact:
as soon as possible.
We will make reasonable efforts to update an address before fulfillment, but changes cannot be guaranteed after an order has entered processing or shipment.
15. Tracking
When tracking is available, tracking information will generally be provided after your pre-order has been prepared and shipped.
Tracking may take some time to update after a shipping label is generated because the carrier may not have performed its first physical scan yet.
16. Returns After Delivery
Once a pre-order has been delivered, eligible return requests are governed by our Refund & Return Policy.
Trading card and collectible products originally sold as factory sealed generally must remain unopened and factory sealed to qualify for a standard change-of-mind return.
Different protections may apply to products that arrive damaged, defective, or incorrect.
17. Domestic Shipping Only
More Than Games currently ships within the United States only.
We do not currently offer international shipping.
For pre-orders, our standard shipping timeline begins once the product becomes available for fulfillment:
Processing: 1–3 business days
Transit: 5–7 business days
18. Contact Us
For questions about a pre-order, release date, cancellation, allocation, or shipment, contact:
More Than Games
4901 E Silver Springs Blvd Ste 703-704
Ocala, FL 34470
United States
Email: support@morethangamez.com
Phone: +1 352-355-1577