Frequently Asked Questions
Find answers to common questions about orders, payments, shipping, tracking, trading cards, pre-orders, returns, refunds, and customer support.
How Can We Help?
Click any question below to reveal the answer. If you still need assistance, our contact information is available at the bottom of the page.
Orders & Payments
How do I place an order? +
Browse the available products on More Than Games, choose the product and quantity you want, and add it to your cart.
Review your items, shipping address, billing details, and payment information before submitting your order.
Will I receive an order confirmation? +
Yes. After successfully placing an order, a confirmation should be sent to the email address provided during checkout.
If you do not see it, check your spam or junk folder.
Can I change my order after placing it? +
Contact us as soon as possible if you need to request an order change.
We will make reasonable efforts to help before fulfillment begins, but changes cannot be guaranteed once an order is processed, packed, or shipped.
Can I cancel my order? +
Contact support@morethangamez.com as soon as possible to request a cancellation.
If your order has already entered fulfillment or shipped, cancellation may no longer be possible.
What payment methods do you accept? +
The payment methods currently available to you are displayed during checkout.
Available options may vary depending on the payment services enabled on our ecommerce store.
Is my payment information secure? +
Payments are handled through the payment services available through our ecommerce checkout.
More Than Games does not generally receive or store your complete card number or CVV.
Shipping & Tracking
Where do you ship? +
More Than Games currently offers domestic shipping within the United States only.
We do not currently offer international shipping.
How long does order processing take? +
Standard orders are typically processed within 1–3 business days.
Processing includes order review, preparation, packaging, and getting the shipment ready for the carrier.
How long does shipping take? +
After processing, estimated standard transit time is 5–7 business days.
The estimated total timeframe is therefore approximately 6–10 business days.
These are estimates rather than guaranteed delivery dates.
Which shipping carriers do you use? +
Depending on the shipment, destination, and available service, we may use established carriers such as UPS, USPS, or FedEx.
The applicable carrier and tracking information, when available, will be provided after shipment.
When will I receive tracking information? +
Tracking information is generally provided after your order has been prepared for shipment and a label is created.
It may take some time for tracking to update until the carrier performs its first physical scan.
Why is my tracking not updating? +
A shipping label can be created before the carrier physically scans the package.
Please allow some time for the carrier's tracking system to begin showing movement.
What should I do if my package is delayed? +
Weather, holidays, carrier disruptions, and transportation delays can occasionally affect delivery times.
If your shipment is significantly beyond the expected timeframe, contact support@morethangamez.com and include your order number.
What if tracking says delivered but I cannot find my package? +
First check your delivery area, mailbox, parcel locker, household members, reception area, and nearby locations where the carrier may have placed the package.
If the package still cannot be located, contact us with your order number and tracking information.
Product Questions
What types of products does More Than Games sell? +
More Than Games focuses on trading cards, sealed TCG products, collectibles, accessories, gaming products, and selected upcoming releases.
Can product quantities be limited? +
Yes. Some trading card and collectible releases may have limited availability or quantity restrictions.
Do booster products guarantee specific cards? +
No, unless a particular result is expressly guaranteed by the manufacturer.
Randomized products generally do not guarantee a specific card, rarity, autograph, parallel, serialized card, chase card, or monetary value.
Can packaging differ from the image shown online? +
Manufacturers may occasionally update packaging, artwork, promotional markings, or other presentation details.
Please review the product description before ordering.
Can I ask about a product before ordering? +
Yes. Contact support@morethangamez.com and include the exact product name in your message.
Pre-Orders & Pre-Sales
What is a pre-order? +
A pre-order or pre-sale product is an item offered for purchase before its expected release or normal availability date.
When am I charged for a pre-order? +
Unless otherwise stated during checkout, payment for a pre-order is generally collected when the order is placed.
Are release dates guaranteed? +
No. Release dates are estimates based on information available from manufacturers, publishers, distributors, or suppliers.
Those dates can change for reasons outside our control.
When will my pre-order ship? +
Pre-order processing generally begins once the product becomes available for fulfillment and any applicable release restrictions permit shipment.
Our standard 1–3 business day processing timeframe then begins, followed by an estimated 5–7 business days of carrier transit.
What happens if a distributor reduces your allocation? +
Some limited releases can be affected by manufacturer or distributor allocations.
If More Than Games cannot fulfill an affected paid item, we will provide an appropriate resolution, which may include cancellation and a refund to the original payment method.
What if my order contains in-stock and pre-order products? +
Depending on fulfillment procedures, the order may be held until all products are available or items may be shipped separately.
If you need an in-stock product without waiting for a pre-order, placing separate orders is generally the clearest option.
Returns & Refunds
What is your return window? +
Eligible return requests may be submitted within 30 days of delivery.
Products must meet the eligibility conditions described in our Refund & Return Policy.
How do I start a return? +
Contact support@morethangamez.com before sending any product back.
Include your order number, product name, and reason for the return.
Can I return an opened sealed TCG product? +
Products originally sold as factory sealed generally need to remain unopened and factory sealed to qualify for a standard change-of-mind return.
This does not remove applicable protections for products that arrive damaged, defective, or incorrect.
Who pays for return shipping? +
For eligible change-of-mind returns, the customer is generally responsible for return shipping.
If a return is required because More Than Games sent the wrong item or because an eligible product arrived damaged or defective, we will cover the reasonable applicable return cost.
What if my product arrives damaged? +
Contact us promptly and include your order number, a description of the problem, and clear photographs where applicable.
We may request photographs of the product, shipping packaging, internal packaging, and shipping label.
What if I receive the wrong product? +
Contact our support team with your order number and photographs of the product received where appropriate.
For a verified fulfillment error, we will provide appropriate return, replacement, or refund instructions.
How long does an approved refund take? +
Approved refunds are generally issued to the original payment method.
After we process the refund, your bank or payment provider may require approximately 5–10 business days for the funds to appear.
General & Customer Support
Where is More Than Games located? +
More Than Games
4901 E Silver Springs Blvd Ste 703-704
Ocala, FL 34470
United States
How can I contact customer support? +
Email:
support@morethangamez.com
Phone:
+1 352-355-1577
What should I include when contacting support? +
For order-related questions, include your order number and the email address used during checkout whenever possible.
For product questions, include the exact product name.
Never send complete credit card numbers, CVV codes, PINs, or passwords to customer support.
1–3 Business Days
Typical standard order processing timeframe.
5–7 Business Days
Estimated domestic transit time after processing.
30-Day Return Window
Eligible return requests may be submitted within 30 days of delivery.
Still Have Questions?
If you could not find the answer you need, contact More Than Games for assistance with products, orders, shipping, returns, payments, tracking, or pre-orders.
CONTACT SUPPORT →4901 E Silver Springs Blvd Ste 703-704
Ocala, FL 34470
United States