Refund policy

Effective Date: September 17, 2026

Thank you for shopping with More Than Games. We want customers to have a clear and dependable shopping experience. Please review this Refund and Return Policy before placing an order.

1. Return Window

We accept return requests for eligible products within 30 days after the carrier confirms delivery.

To qualify for a return, the product must:

  • Be unopened, unused, and in its original condition.

  • Remain in its original factory-sealed packaging.

  • Have all shrink-wrap, security seals, and factory tape intact.

  • Include all original packaging, accessories, promotional items, and documentation.

  • Be accompanied by a receipt or other valid proof of purchase.

  • Receive return authorization from More Than Games before being shipped back.

Products that do not meet these requirements may not be accepted.

2. Trading Cards and Factory-Sealed Products

To protect customers from tampering, resealing, pack weighing, product substitution, and card manipulation, we cannot accept returns of trading card products after the original packaging has been opened, damaged, removed, or altered.

This restriction includes, but is not limited to:

  • Booster boxes and booster packs

  • Hobby boxes and retail boxes

  • Collection boxes and tins

  • Elite Trainer Boxes

  • Starter decks and structure decks

  • Collector booster products

  • Factory-sealed card sets

  • Individual trading cards

  • Sports card products

  • Other products containing randomized contents

Opened trading card products are considered final sale, except when the product received is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Not receiving a desired card, rarity, autograph, parallel, insert, serialized card, or other randomized item does not make an otherwise correctly supplied product defective.

3. Nonreturnable Products

The following products cannot be returned unless they arrive damaged, defective, or incorrect:

  • Opened or unsealed trading card products

  • Individual trading cards

  • Products with damaged, removed, or altered factory seals

  • Gift cards

  • Digital products

  • Clearance or final-sale products when clearly identified before purchase

  • Personalized or specially ordered products

  • Products returned without authorization

  • Products that are incomplete, used, altered, or not in their original condition

Any product-specific return restriction will be disclosed on the applicable product page before purchase.

4. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged or defective, or you receive a product different from the one ordered, contact us as soon as possible at support@morethangamez.com.

Please include:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and internal packaging

  • A photograph of the shipping label

Keep the product and all packaging materials until we complete our review. Do not open, discard, alter, or return the product unless instructed to do so.

If we verify that the product was damaged, defective, or incorrect, we will provide an appropriate resolution. Depending on the circumstances and product availability, this may include:

  • A replacement

  • A refund

  • A return-shipping label

  • Another appropriate remedy

More Than Games will cover reasonable return-shipping costs when the return results from our error or a verified damaged, defective, or incorrect product.

5. Starting a Return

Before returning a product, contact:

Email: support@morethangamez.com
Phone: +1 (352) 355-1577

Include your order number, the product you wish to return, and the reason for the return.

If the return is approved, we will provide:

  • Return instructions

  • The correct return address

  • Any applicable shipping requirements

  • A return authorization or reference number, when required

Do not send a product back without authorization. Products returned without prior approval may be refused and may not qualify for a refund.

Do not automatically send returns to the address printed on the original shipping label.

6. Return Shipping

Customers are responsible for return-shipping costs for eligible preference-based or change-of-mind returns.

We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed. More Than Games is not responsible for unauthorized returns or return packages that are lost, misdirected, or damaged during transit.

When the return results from our error or an eligible damaged, defective, or incorrect product, More Than Games will provide or reimburse reasonable return-shipping costs as appropriate.

Original shipping charges, if any, are generally nonrefundable unless the return results from our error, the product arrived damaged or defective, or applicable law requires otherwise.

7. Return Packaging and Condition

Customers are responsible for packaging authorized returns securely.

Returned products must arrive in the same eligible condition in which they were received. A refund may be reduced or denied when a returned product:

  • Has been opened, used, damaged, or altered

  • Is missing packaging, accessories, or included items

  • Has damaged or removed factory seals

  • Was improperly packaged for return shipping

  • Does not match the product authorized for return

These restrictions do not limit remedies available for eligible damaged, defective, or incorrect products.

8. Return Inspection

After receiving an authorized return, we will inspect the product and notify you whether the refund has been approved.

Inspection may include verifying:

  • The product’s identity and serial or identifying information

  • The condition of the factory packaging

  • Whether seals or shrink-wrap remain intact

  • Whether all accessories and included items are present

  • Whether the returned product matches the original order

9. Refunds

Approved refunds will be issued to the original payment method.

More Than Games will generally initiate an approved refund within 5–10 business days after the returned product has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. We do not control your financial institution’s processing time.

If more than 15 business days have passed since we confirmed approval of your refund, contact us at support@morethangamez.com.

10. Exchanges

We do not guarantee direct exchanges because trading cards and collectible products may have limited availability.

If you want a different product, you may return the original eligible product in accordance with this policy and place a separate order.

When an incorrect or defective product was supplied, we may offer a replacement when inventory is available.

11. Order Cancellations

Contact us as soon as possible if you need to request an order cancellation.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed after an order has entered processing, packing, or shipment.

If the order has already shipped, you may request a return after delivery, subject to this policy.

12. Preorders and Presale Products

Cancellation, delay, allocation, and refund conditions for products purchased before their release are also governed by our Pre-Sale Policy and any product-specific terms disclosed before purchase.

If More Than Games cancels a paid preorder because we cannot supply the product, the applicable amount will be refunded to the original payment method.

After a preorder is delivered, return eligibility is governed by this Refund and Return Policy. Factory-sealed products must remain unopened and sealed to qualify for a standard return.

13. Lost or Missing Returns

Customers should retain the tracking number for every return shipment.

If tracking shows that a return has not reached the authorized return location, contact the shipping carrier to begin an investigation. More Than Games cannot issue a refund for a return we have not received unless responsibility is otherwise established or applicable law requires a different resolution.

14. Refund Abuse and Fraud Prevention

More Than Games may refuse a return or refund when there is reasonable evidence of:

  • Product substitution

  • Tampered or resealed packaging

  • Altered shipping or product labels

  • A product that does not match the original order

  • Fraudulent documentation

  • Repeated or abusive return activity

  • Another attempt to misuse this policy

Nothing in this section limits rights or remedies that cannot legally be excluded.

15. Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer-protection law.

Where applicable law provides protections greater than those described in this policy, the legally required protections will apply.

16. Contact Us

For questions about returns, refunds, damaged products, or incorrect orders, contact:

More Than Games
4901 E Silver Springs Blvd, Ste 703-704
Ocala, FL 34470
United States

Email: support@morethangamez.com
Phone: +1 (352) 355-1577