Refund policy

At More Than Games, we want customers to have a clear and reliable shopping experience. This Refund & Return Policy explains the conditions, procedures, and timeframes that apply to eligible returns, refunds, damaged products, incorrect orders, and cancellations.

By purchasing from More Than Games, you agree to the terms below. Nothing in this policy limits any rights you may have under applicable law.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a standard change-of-mind return, the product must generally be:

• Unused and in the same condition in which it was received.
• Unopened and factory sealed if originally sold as a sealed product.
• In its original packaging.
• Complete with applicable accessories, manuals, inserts, promotional items, and other components.
• Accompanied by proof of purchase from More Than Games.

Please contact us before sending any product back. Unauthorized returns may delay processing.

2. Trading Cards & Sealed Collectibles

Because trading card products and certain collectibles may contain randomized contents and can lose value once opened, products originally sold as factory sealed must generally remain unopened and factory sealed to qualify for a change-of-mind return.

Opened booster packs, booster boxes, collection boxes, trading card products, or other randomized products generally cannot be returned simply because the customer did not receive a desired card, rarity, autograph, parallel, or other collectible.

This restriction does not prevent you from contacting us about an item that arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

3. Non-Returnable Items

Unless damaged, defective, incorrect, or otherwise required by applicable law, we generally cannot accept returns of:

• Opened trading card or randomized collectible products.
• Products with broken or removed factory seals.
• Used or altered products.
• Products damaged after delivery due to misuse or improper handling.
• Gift cards, if offered.
• Clearance or final-sale products specifically identified as non-returnable before purchase, where permitted by law.

Any product-specific return restrictions will be disclosed where applicable.

4. How to Request a Return

Before returning a product, contact:

Email: support@morethangamez.com
Phone: +1 352-355-1577

Please provide:

• Your full name.
• Order number.
• Product you wish to return.
• Reason for the return.
• Photographs where the product is damaged, defective, or incorrect.

If your return is eligible, we will provide the appropriate return instructions.

Do not send products back without first contacting us.

5. Return Address

Approved returns should be sent according to the instructions provided by our customer support team.

Our business address is:

More Than Games
4901 E Silver Springs Blvd Ste 703-704
Ocala, FL 34470
United States

Please contact us before mailing a return to confirm the appropriate return instructions and destination.

6. Change-of-Mind Returns

For an eligible return resulting from a change of mind, accidental purchase, or other reason not caused by an error by More Than Games:

• The customer is responsible for return shipping costs.
• Original shipping charges, if any, are generally non-refundable except where required by law.
• Products must satisfy the eligibility requirements described in this policy.
• We recommend using a trackable shipping method for returned products.

Customers remain responsible for adequately packaging returned products to prevent damage during return transit.

7. Damaged or Defective Products

Please inspect your order after delivery.

If a product arrives damaged or appears defective, contact us as soon as reasonably possible at support@morethangamez.com.

Include your order number, a description of the issue, and clear photographs of:

• The affected product.
• The shipping box or mailer.
• Internal packaging where applicable.
• The shipping label when requested.

Please retain the product and packaging while we review your claim.

For an approved claim involving a product that arrived damaged or defective, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and product availability.

8. Incorrect Products

If More Than Games sends you a product different from what you ordered, please contact us before opening or using the product where reasonably possible.

For a verified fulfillment error, we will provide an appropriate resolution.

If we require the incorrect product to be returned, More Than Games will cover the applicable return shipping cost.

9. Missing Items

If an item appears to be missing from your delivered order, contact us promptly with your order number and details about the missing product.

We may request photographs of the package and its contents to assist with our review.

If we confirm a fulfillment error, we will provide an appropriate resolution.

10. Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

More Than Games covers reasonable return shipping costs when:

• We shipped the incorrect product.
• An eligible product arrived damaged or defective and a return is required.
• The return results from another verified fulfillment error by More Than Games.

The customer is responsible for return shipping when:

• The customer changes their mind.
• The wrong product was ordered by the customer.
• The return is otherwise unrelated to an error by More Than Games.

11. Return Inspection

Returned products are inspected after they are received.

If the product satisfies the applicable return requirements, we will approve the return and proceed with the applicable refund.

Products returned in a materially different condition, opened when required to remain sealed, incomplete, used, or damaged after delivery may not qualify for a full refund, subject to applicable law.

We will contact you if there is an issue with your return.

12. Refunds

Once an eligible return has been received, inspected, and approved, we will issue the refund to the original payment method used for the purchase.

Please allow approximately 5–10 business days after the refund is processed for the credit to appear in your account. Actual posting times depend on your bank, card issuer, or payment provider.

More Than Games does not control financial institutions' processing times after a refund has been issued.

13. Exchanges

If you need a different product, please contact us to determine whether an exchange is available.

Exchanges depend on product availability. Because trading card and collectible inventory can sell out quickly, we cannot guarantee that the same or an alternative product will remain available.

Where a direct exchange is unavailable, you may be asked to complete an eligible return and place a new order separately.

14. Order Cancellations

If you need to cancel an order, contact us at support@morethangamez.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. If eligible, you may instead request a return after delivery under this policy.

15. Pre-Orders & Pre-Sale Products

Pre-order and pre-sale products may be subject to additional cancellation and return conditions disclosed in our Pre-Sale Policy or on the applicable product page.

If a pre-order has already entered processing or fulfillment, cancellation may not be possible.

A manufacturer or distributor changing an anticipated release date does not by itself mean that a product is defective.

16. Refunds for Shipping Issues

If a package is delayed, please allow the carrier an appropriate amount of time to complete delivery.

A carrier delay does not automatically qualify an order for an immediate refund while the package remains in transit.

For packages confirmed lost or otherwise affected by a verified shipping issue, contact us so we can review the circumstances and provide the appropriate resolution.

17. Refund Method

Approved refunds are returned to the original payment method.

For security and fraud-prevention purposes, we generally cannot redirect a refund to a different card, bank account, or payment method.

18. Consumer Rights

This policy is intended to provide clear information about More Than Games' return and refund procedures. It does not exclude or restrict any consumer rights or remedies that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides greater rights than this policy, those legal requirements will apply.

19. Contact Us

For questions about a return, refund, damaged product, incorrect item, or cancellation, contact:

More Than Games
4901 E Silver Springs Blvd Ste 703-704
Ocala, FL 34470
United States

Email: support@morethangamez.com
Phone: +1 352-355-1577