Warranty & Guarantee

Effective Date: August 06, 2026

At More Than Games, we want customers to shop with confidence. We are committed to providing products that match their descriptions and to assisting customers when an order arrives damaged, defective, incorrect, or materially different from what was ordered.

This Warranty & Guarantee Policy explains the coverage available for products purchased from More Than Games.

1. Our Product Guarantee

We aim to provide products that are accurately described and supplied in the condition represented on the applicable product page.

Products advertised as new and factory sealed will be supplied as such unless the product listing clearly states otherwise.

If you receive a product that is:

Damaged upon arrival
Defective
Incorrect
Missing components
Materially different from the product ordered
Not in the condition represented in the listing

please contact our customer support team so we can review the issue.

2. Factory-Sealed Product Guarantee

For trading cards and collectible products sold as factory sealed, we aim to provide products with their original manufacturer packaging and seals intact.

If your sealed product arrives with a materially damaged or compromised factory seal, contact us before opening the product.

Please provide photographs showing the product, seal, packaging, and shipping container where applicable.

3. Damaged Products

Please inspect your order after delivery.

If an item arrives damaged, contact us as soon as reasonably possible at:

support@morethangamez.com

Please provide:

Your order number
Product name
Description of the damage
Clear photographs of the product
Photographs of the shipping packaging
Photographs of the shipping label if requested

Please retain the product and packaging until your claim has been reviewed.

4. Defective Products

If you believe your product has a manufacturing or functional defect, contact our support team with details about the problem.

Depending on the product, the issue may be covered directly by the manufacturer.

Where a manufacturer's warranty or replacement program applies, we may direct you to the manufacturer or assist you in identifying the appropriate warranty process.

5. Incorrect Products

If More Than Games sends a product different from what you ordered, please contact us promptly.

Where reasonably possible, do not open or use the incorrect product before contacting us.

For a verified fulfillment error, we will provide an appropriate resolution, which may include:

Sending the correct product
Providing return instructions
Issuing a refund

If we require the incorrect product to be returned because of our verified error, More Than Games will cover the applicable return shipping cost.

6. Missing Items

If an item is missing from your delivered order, contact us with your order number and details about the missing product.

We may request photographs of the package, shipping label, packaging materials, and products received to help verify the issue.

For a confirmed fulfillment error, we will provide an appropriate resolution.

7. Manufacturer Warranties

Certain products may include warranties provided directly by their manufacturer.

Manufacturer warranties may cover matters such as manufacturing defects, missing components, or product-specific quality issues.

Any manufacturer warranty is subject to the manufacturer's own terms, conditions, exclusions, and claim procedures.

More Than Games does not extend or modify a third-party manufacturer's warranty unless expressly stated.

8. Trading Cards & Randomized Products

Trading card products may contain randomized contents.

Unless specifically guaranteed by the manufacturer, More Than Games does not guarantee specific pulls or contents, including:

Specific cards
Rarities
Autographs
Parallels
Serialized cards
Chase cards
Inserts
Particular characters
Specific monetary value

Not receiving a desired card or pull does not make an otherwise authentic and correctly supplied randomized product defective.

9. Card Condition & Professional Grading

Unless a specific grade is expressly stated in the product listing, More Than Games does not guarantee that an ungraded card will receive a particular grade from PSA, Beckett, CGC, SGC, or another grading service.

A card described as new or pack-fresh may still have manufacturer imperfections involving centering, edges, corners, surfaces, or printing.

Professional grading decisions are made independently by the applicable grading company.

10. What Is Not Covered

Unless otherwise required by applicable law, our guarantee generally does not cover:

Damage occurring after delivery
Customer misuse or accidental damage
Improper storage or handling
Normal wear and tear
Products altered or modified after delivery
Damage caused while opening packaging
Broken seals caused after delivery
Exposure to water, excessive heat, sunlight, or other improper conditions
Changes in collectible or resale value
Dissatisfaction with randomized trading card contents
A third-party grading result that is lower than expected

11. Authenticity Concerns

If you have a legitimate concern about the authenticity of a product purchased from More Than Games, contact us promptly.

Please keep the product, packaging, labels, and other relevant materials intact while the issue is reviewed.

We may request photographs, product identifiers, order information, or other reasonable documentation necessary to investigate the concern.

12. Available Resolutions

For an approved warranty or guarantee claim, the appropriate resolution may include:

Replacement with the same product
Replacement with an agreed alternative
Refund to the original payment method
Assistance with an applicable manufacturer warranty
Another appropriate remedy based on the circumstances

Replacement products are subject to availability.

Because trading cards and collectibles can sell out quickly, we cannot guarantee that an identical replacement will always be available.

13. Refunds

If a refund is approved, it will generally be issued to the original payment method.

After we process the refund, please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Please review our Refund & Return Policy for additional information.

14. Pre-Order Products

Pre-order and pre-sale products are covered by this policy after delivery, subject to the same applicable product and manufacturer warranty conditions.

A manufacturer or distributor changing an anticipated release date does not by itself constitute a product defect.

Please review our Pre-Order & Pre-Sale Policy for information regarding release dates, allocations, cancellations, and fulfillment.

15. No Lifetime Warranty Unless Stated

Unless expressly stated on the applicable product page or provided by the manufacturer, products purchased from More Than Games do not include a lifetime warranty.

Warranty coverage may vary depending on the product and nature of the issue.

16. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace consumer rights or remedies that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides greater protection, those legal requirements will apply.